Delete this account

To delete an OjeTimor account, sign in with that account first. Once signed in, this page shows the delete button straight away.

What is removed

  • Your account name
  • Your phone number
  • Your profile photo
  • Your access to the app

What is kept

  • Your completed order history (without your name, number and photo), chat messages and report records
  • These are financial records we must keep, and drivers rely on them for their earnings
  • These records are kept for as long as the business operates, because bookkeeping law requires it; there is no automatic expiry. Once the account is closed they no longer carry your name, phone number or photo.

Immediate self-deletion is refused while an order is still running or money on the account is still unsettled. Finish the order first; for money you cannot settle yourself, send a deletion request from the same screen and we will settle it and close the account.

Driver and seller accounts are tied to payment records that have to be checked first, so they are closed on request: tap Delete Account in the app to send the request. We close the account within 30 days, after any outstanding earnings and settlements are handled, and confirm by email.

Sign in to delete

Can no longer sign in? Send a request from the email address of your account to noreply@ojetimor.com.